Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NONEX pyrotechnic breaker capsules can only be returned in their original undamaged packaging, The maximum NEC (net explosive content) must NOT exceed 6.4 kilogrammes per UN box, all hazard labels and other information printed on the UN box must be visible. All returns must be arranged by NONEX via collection by our hazardous goods couriers. We will provide the relevant documentation. Alternatively, if packaging is damaged we can arrange to visit you and re-pack and collect ourselves.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nonex.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nonex.co.uk and send your item to: Nonex Systems Limited – NONEX, Building 76, Faldingworth Base, Spridlington Road, Faldingworth, Market Rasen, Lincolnshire. LN8 3SQ. UK

Shipping

To return your product, you should mail your product to: Nonex Systems Limited. Building 76, Faldingworth Base, Spridlington Road, Faldingworth, Market Rasen, Lincolnshire. LN8 3SQ. UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.